Seesaw, once hailed as one of the representatives of specialty coffee, is now mired in operational difficulties due to unpaid wages. Although employees at its Shanghai IFC store report to work on time, the company's wage arrears and cut-off of supplies have made it impossible to prepare drinks, forcing them to post a notice in Chinese, English, Korean, and Japanese to politely decline customer orders. From unpaid supplier payments to labor arbitration by former employees, from the founder being repeatedly subject to consumption restrictions to more than sixty economic disputes, this former coffee star brand is experiencing an unprecedented crisis. Many loyal customers have expressed regret and lament, while others have called on the brand to handle employee rights and interests with dignity. [more…]

Recently, coffee brand Seesaw was exposed for owing wages to about 75 employees in the Shanghai region, involving both store and back-office staff. Former employees reported that since late last year, wage payments have been irregular, and social security and housing fund contributions have also been suspended, while founder Wu Xiaomei has "read but not replied" to employees' demands. At the same time, Seesaw's nationwide store count has shrunk dramatically, with only 49 stores remaining, and some stores have closed due to material shortages and cut-off supplies of ingredients. This article reviews the course of the incident and the employees' experiences, and retains relevant recommendations from Front Street Coffee. [more…]

Recently, the well-known Guangzhou tea beverage company Chali Group has been exposed by multiple netizens for allegedly owing employee wages and housing provident fund contributions, sparking widespread attention. According to a report by Yangcheng Evening News, some employees reported that their salaries for August and September were long overdue, and although the personal housing provident fund portion was deducted from their wages, it was not actually paid. In addition, some job applicants claimed that the company conducted unauthorized personal credit checks on them. Although Chali responded that some of the information was untrue and said it had communicated with the poster and reached an agreement, discussions about the unpaid wages continue to intensify on social platforms, and the truth of the matter and subsequent developments are worth watching. [more…]

The coffee market continues to slump, and the wave of chain brand closures has spread from China to overseas. Flash Coffee, once dubbed by some media as Luckin's "knockoff," recently abruptly closed all 11 of its stores in Singapore and has become embroiled in disputes over unpaid employee wages and provisional liquidation. The brand had just completed a $50 million funding round, with investors including White Star Capital and Delivery Hero, claiming the funds would be used to improve profitability and accelerate Asia-Pacific expansion. However, less than six months later, news emerged of a creditors' voluntary liquidation, and labor unions also stepped in to address unpaid wages, CPF contributions, and the cashing out of unused leave. Flash Coffee promised to retain the Hong Kong market, but its Luckin-copying, cash-burning approach became unsustainable when funding faltered. This article outlines the sequence of events and key details. [more…]

Recently, a post on social media about Seesaw employees being owed wages and social security contributions has sparked widespread discussion. Chat records show that management admitted to operating difficulties and promised to pay salaries in installments, while key figures such as founder Wu Xiaomei and director Zhang Sai were also drawn into the discussion. In fact, Seesaw was already reported last year for issues such as delayed wages and suspended social security payments, and now it faces 19 judicial cases, with its last store in Chongqing also having closed. Although a new store in Changsha is still operating, this series of upheavals has led many coffee enthusiasts to lament: has the one-time benchmark of specialty coffee truly fallen into trouble? [more…]

Recently, the Maan Coffee branch at Chongqing Fuyuehui was reportedly forcibly demolished by the mall owner late at night. The store's equipment and furnishings vanished overnight, the interior was smashed, the entrance was barricaded, and advertising posters for the next tenant were already put up. The shop owner claims to have signed a ten-year lease with the mall, currently only in its fifth year, and has always paid rent and utilities on time, never defaulting even during the pandemic. After the incident, the owner called the police and posted a notice promising to refund customers' prepaid balances. However, some netizens expressed doubts about the poster's account due to last year's Maan Coffee runaway incident in Beijing. The operator clarified that the store had switched to independent operation and had nothing to do with the brand. Furthermore, a former tenant came forward alleging that the mall had repeatedly forcibly evicted tenants before their leases expired. The incident continues to escalate, and the mall has not yet responded. [more…]

Recently, a newly resigned worker posted on social media accusing a Luckin Coffee franchise store in Shandong of unreasonable employment practices, claiming that after four days of training they received only 4 yuan in wages. The incident quickly sparked heated discussion among netizens, with many suggesting seeking help through police report or labor arbitration. Subsequently, the store manager recalculated the pay at 10 yuan per hour for 25 work hours. Other netizens also reported similar experiences at the same store. Front Street Coffee is paying attention to this matter and calls on the brand to intervene to protect workers' lawful rights and interests, while also reminding coffee enthusiasts to be aware of how employment misconduct at franchise stores can negatively impact the brand's image. [more…]

Employees at more than 100 Starbucks stores across the United States held a joint strike on the annual Red Cup Day, demanding higher wages and improved staffing. This strike, the largest in the union's history, pushed Starbucks to the forefront of labor relations. As a coffee chain giant with more than 32,000 stores worldwide, Starbucks claims that its pay and benefits lead the industry while facing the dual pressure of a sharp decline in net profit and growing employee dissatisfaction. This article will sort through the course of the strike, Starbucks' global layout and latest financial report data, and analyze the deeper reasons behind the pay dispute, providing coffee lovers with a complete observation of the事件. [more…]

Recently, a dispute involving a probationary employee at a milk tea shop sparked widespread attention on social media. The poster said they found a job at a milk tea shop through a recruitment platform, and during the trial period was assigned to clean a new store that had not yet opened. After finishing the cleaning, they were told not to come back, and the shop refused to pay the promised training-period wages. After the incident was exposed, many netizens spoke up for the worker and spontaneously left a large number of negative reviews for the shop on third-party platforms. Under public pressure, the shop eventually paid the training-period wages. This kind of phenomenon, in which probationary employees are used as free labor, is not uncommon across industries and deserves job seekers' vigilance. [more…]

Recently, a university student looking for a part-time job at a milk tea shop was stunned by the hourly wage of 8 yuan, only to be retorted at as "scrap" by the recruiter, an incident that quickly sparked heated discussion online. After the job seeker turned the chat records into a video and posted it, netizens engaged in fierce debate over the understanding of dialect slang, the issue of respect from the recruiter, and part-time wage standards. Employees of the shop involved have apologized, and the brand Shuyi Tealicious also responded, stating that the shop has been closed for handling and promising that follow-up negotiations will be held to rectify wage management for franchisees. The part-time ecosystem behind a cup of milk tea deserves the attention of every coffee lover and job seeker. [more…]

Labor negotiations between Starbucks and Workers United have once again reached a deadlock. The union has announced that it will launch strikes this Friday in Los Angeles, Chicago, and Seattle to protest unfair labor practices and low wages. Since its founding in late 2022, the union has covered more than 525 stores and over 11,000 baristas across the United States, with 98% of members voting to authorize a strike. Starbucks, for its part, responded that it has reached 30 agreements and promised to raise wages and benefits, but the union believes the economic proposal is still not rigorous. How this dispute will evolve is worth continued attention. [more…]

Recently, a leak about Manner Coffee's discounted wages during the pandemic sparked heated discussion on social media. The leak claimed that Manner required employees to choose between two compensation options: hourly basic pay, or 80% of Shanghai's minimum wage of 2,072 yuan. The incident quickly trended on Weibo, and Manner subsequently issued a statement identifying two former employees as having made false claims, and said it had reported the matter to police to pursue criminal and civil liability. The statement also detailed wage payment standards during the pandemic, saying its treatment was far above Shanghai's minimum wage, and implicitly suggested that employees of competitor Mstand Coffee were involved. This article reviews the course of the incident, both sides' accounts, and lawyers' views, and explores the legality of barista pay during the pandemic and the state of the industry. [more…]

Recently, Manner Coffee has drawn widespread attention after suddenly cutting the hourly wages of its part-time employees. Some part-timers discovered that, even with the same number of scheduled hours for the coming month, their daily income was nearly forty yuan less. It is understood that this wage cut affects multiple regions, with reductions ranging from 1 yuan to 6 yuan, including Shanghai dropping from 28 yuan to 24 yuan and Shenzhen from 28 yuan to 22 yuan. After the news spread, discussions in part-time worker groups became heated, and the brand at one point restored the original hourly wage, only to cut it again less than two hours later, leaving many employees caught off guard. Coming right at the peak summer sales season, whether this move will affect store operations and the stability of the part-time team is worth continued attention. [more…]

Recently, Luckin Coffee reportedly announced that it will pay triple holiday wages to all employees for the 2025 Spring Festival, breaking the previous practice of only full-time employees receiving this benefit. Behind this move lies the high turnover rate and labor shortage that Luckin has faced over the past year. From cost reduction and efficiency improvement to increased performance demands, frontline employees have come under mounting pressure, and part-time workers' pay is not proportional to their effort, leading many employees to choose to resign before the Spring Festival. In order to retain experienced workers and maintain normal store operations, Luckin has had to respond to the labor shortage with a triple-wage strategy. This article reviews the causes of the incident, employee feedback, and the industry background, and also includes a brand recommendation from Front Street Coffee for readers to gain a deeper understanding. [more…]

Starting a coffee business may seem romantic, but in reality it hides a brutal set of economic calculations. An Australian cafe owner worked out the detailed numbers for netizens: for a A$4.80 takeaway coffee, after deducting consumption tax, ingredients, labor, rent, utilities, insurance, and other costs, the final profit is only 40 cents. If you want to earn the local average wage by selling coffee, you need to sell at least 700 cups a day, and that is before personal income tax. Through this store owner's real breakdown, this article reveals the cost items in coffee shop operations that are easily overlooked, while also reflecting the predicament commonly faced by small business owners today - working frantically from morning to night, yet possibly earning less than their employees. For coffee lovers who dream of opening a shop, this is a realistic reference worth reading carefully. [more…]

After the National Bureau of Statistics released the 2023 average annual wage data for urban unit employees, a blogger compiled the monthly salaries of baristas at chain coffee brands in first-tier cities. The results showed that the highest-paying brand was not a well-known one like Starbucks or Luckin, but NIO, the coffee brand under NIO Motors, whose job postings listed a monthly salary of 9 to 13k with 13 months' pay. Behind the high pay, however, the job description was vague about the work content, and former employees revealed that the role actually required extra tasks such as event execution, taking photos, looking after children, and chatting with customers. At the same time, the average pay for baristas in China is only 5,084 yuan, with a median of 5,000 yuan, and part-time hourly wages generally range from 15 to 30 yuan, even lower than those of hourly workers and domestic helpers. Chain brands rely on stable equipment, which lowers their requirements for baristas' professionalism, while independent stores are under pressure amid fierce competition, leaving baristas with increasingly narrow room for seeking higher pay and promotion. [more…]

On the eve of the peak Christmas sales season, Starbucks suffered a large-scale strike in the United States. Since December 20, the Starbucks union launched actions in three cities—Seattle, Chicago, and Los Angeles—and within five days they spread to Denver, Pittsburgh, New York, Philadelphia, and many other places. The union said more than 290 stores were completely closed, while Starbucks officially said only about 170 stores were shut down and 98% of stores were operating normally. The two sides remain sharply divided on core issues such as wage increases and the contract framework. The strike could affect performance during the Christmas shopping season, and the company's stock price fell more than 5% over five days. How this labor-management confrontation will end is worth continuing to watch. [more…]

Canadian national coffee brand Tims has recently become embroiled in a public opinion storm on social media. A store in Ontario was accused of a manager suggesting to a 17-year-old employee that they enter a "sham marriage" with the manager's 25-year-old Indian relative to help the latter obtain Canadian permanent residency, promising a payment of 15,000 to 20,000 Canadian dollars. After the individual refused, they resigned and made the chat records public. Local police and immigration authorities have intervened, and Tims headquarters is also investigating. Subsequently, more netizens revealed that after the store changed owners, it gradually dismissed local long-term employees and only hired people of a specific ethnicity, as well as issues such as a hourly wage of only 8 Canadian dollars at a downtown Toronto store and one and a half months of unpaid training, triggering widespread doubts among Canadians about Tims' employment practices and brand reputation. [more…]

Heytea continues to push hard in the fruit-and-vegetable tea segment, and is about to launch its autumn-winter new product, the "Hydrating Slimming Bottle," featuring cucumber as the star paired with kale and apple. As soon as the news came out, consumer anticipation and complaints from store staff emerged at the same time. The preparation of raw materials for fruit-and-vegetable tea is cumbersome, with a lengthy process of washing, cutting, blanching, and juicing. During peak hours, employees are run ragged, and some even joke that resignation letters are already being submitted. Whether this new product can balance consumer enthusiasm and employee burden is worth watching. Front Street Coffee continues to bring you the latest developments in the coffee and tea beverage industry. [more…]

Recently, a former employee of a HEYTEA franchise store publicly shared on social media their experience of unfair employment treatment, quickly sparking heated discussion among netizens. The employee posted clock-in records and chat screenshots, pointing out that they had worked overtime for a long time without ever receiving overtime pay, but were instead deducted 700 yuan for being late, and the promised base salary did not match reality. More notably, the franchise store's autonomy in salary management made it difficult to protect employee rights, bringing the disparity in treatment between directly operated stores and franchise stores to the surface. This article summarizes the course of events and various viewpoints for reference by coffee industry practitioners. [more…]